Exceptional hospitality starts with your people
Creating unforgettable guest experiences through people-first leadership
People-first philosophy
Hospitality thrives when people genuinely care. I help leaders build workplaces focused on well-being, development, and engagement.
Tailored Solutions
Every property is unique. I take time to understand your culture, challenges, and goals to create solutions that fit.
Lasting Transformation
Developing people is continuous. I help leaders embed frameworks and habits that sustain high-performing teams.
Middle Manager Accelerator
Develop leaders who inspire teams and create cultures of authentic hospitality. For supervisors, HODs and new managers who are the crucial link between strategy & service - a tricky space to navigate.
Bespoke leadership development programmes
360-degree leadership assessments
Emotional intelligence for leaders
Individual coaching and mentoring
Succession planning support
Culture & Operations
Create a hospitality culture that guests feel and employees are proud to be part of.
Culture and values development
Operational excellence consulting
Guest experience journey mapping
Service standards creation
Training programme design
Train the Trainer
Build internal capability to sustain and grow your hospitality excellence.
Training design & programme development skills
Coaching fundamentals for managers
Learning and development strategies
Workshop facilitation techniques
Observation and feedback skills
Team Development
Build stronger, more connected teams that deliver exceptional guest experiences naturally.
Service excellence training programmes
Team building and communication workshops
Guest interaction and emotional intelligence
On-the-job coaching and feedback
Performance development planning
Testimonials
A few reactions from some of the clients I have worked with in the hospitality industry.
We started working with Betina at Singita Grumeti at a time when our training department didn’t have much structure, and she immediately brought focus and direction. She created tailored programmes that met our exact needs and, in doing so, transformed our culture into one that truly values learning. Over the four years, Betina worked across all departments and at all levels with emphasis on developing a strong succession plan. And the positive impact of her work continues to be felt across the team. She is warm, empathetic, and genuinely connected with our people and culture. Betina has a real gift for seeing individual strengths and helping people grow into their full potential.
Bronwyn
General Manager
2023
Betina's development programmes at Ol Jogi enabled our team to uncover strengths and align roles with personal purpose, as well as building confidence and cohesion. This fostered genuine interactions, with staff becoming more engaged and empowered. From my vantage, the results were clear: a stronger team that elevated both the guest experience and operational efficiency.
Luc
Chief Operating Officer
2025
The Leadership Programme with Betina has made a huge impact on me. I feel more confident making tougher decisions and having difficult conversations with my team plus it has given me tools to implement a culture that nourishes development and collaboration. Leading authentically and from my heart doesn’t make me weak, it makes me brave and courageous. Betina’s experience and knowledge really shined through. And she created a safe space in which I felt comfortable reflecting and taking an introspective look without feeling judged or ashamed.
Sam
General Manager
2021
Betina’s training and advice constantly adds value to our hotel. She shares her knowledge and develops staff at all levels including heads of department and senior management. She has restructured operational procedures in all departments and the recommendations she gives us at the end of every visit have helped us to improve our product and better meet our guests’ expectations. We serve guests more confidently and professionally and our staff are now prouder to work here and Betina has become a good friend of Iringa Sunset Hotel.
Baptista
Managing Director
2022
